Internship

Customer Service Centre Intern

Qwetu

Overview


Vacancy Description

You are/have

  • A current student in your third, fourth or final year in any Kenyan university or college studying Tourism, Hospitality, International Relations or any business related courses
  • Positive with a high-energy attitude
  • Resourceful, creative, with a knack for problem-solving
  • Proficient in Microsoft Office (especially MS Word, Excel and PowerPoint)
  • At least 18 years of age
  • Excellent written and verbal communication skills
  • Self-directed and able to work without supervision
  • Energetic and eager to tackle new challenges

In this role your primary job is to learn which you will do thru

  • Driving customer acquisition through tele-sales, manage a large volume of both inbound and outbound call identifying potential customers and their details on our CRM
  • Providing excellent customer experience to all contacts (inbound and outbound) by providing accurate product information, responding to all queries by phone and email while upholding the Qwetu Brand
  • Engaging residents to follow up on their queries on maintenance, tenancy and updating the help-desk to close all issues using first time resolution tactics
  • Following up with potential and current customers on bill payments, rent reminders and collections
  • Identifying and escalate priority issues, routing calls to appropriate resource, following up customer calls where necessary, and documenting all call information according to standard operating procedures
  • Completing call logs, prepare and share call reports timely
  • Sharing any customer VOC for improvements
  • Channeling any customer pain points for resolution and keeps customer informed




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Qwetu
Customer Service Centre Intern INTERN July 13, 2021 Nairobi Nairobi County KE KES