Graduate Trainee – Local Sales Customer Service

Robert Bosch East Africa


Vacancy Description

Company Description

Corporate success at Bosch is determined by innovation capability and an edge in know-how. Accept with us the challenge of new tasks by your willingness to permanently learn something new.

Robert Bosch East Africa is a growing business in the Bosch Group located in Nairobi, Kenya. We operate in the business divisions Automotive Aftermarket, Power Tools, Building Technology, Packaging Technology, and Thermotechnology.

Job Description

  • Support internal sales tasks in the East African Region.
  • Data management and reporting in SAP (including electronic order processing).
  • Coordinate for delivery of Incoming goods with Customers
  • Co-ordination with Certification bodies to meet the Country specific requirements
  • Coordinate with appointed service provider on the clearing and subsequent delivery of incoming goods.
  • Provide full support and assistance to customers including submitting order confirmations and following up on any pending  enquiry in a timely manner.
  • Accurate documentation raised on various processes.
  • Continuous attention to allocated customer back orders and credit limit.
  • Facilitate financial processes e.g. credit limit, goods returned and customer credit.
  • Ensure that Bosch customer service principles are adhered to


Relevant Bachelor’s Degree or Post Graduate Degree or equivalent experience.

Additional Information

  • Excellent communication skills both verbal and written
  • Self motivated and proactive
  • Understanding of automotive parts is an added advantage
  • Excellent knowledge of Ms Office
  • Customer oriented
  • Strong Business Acumen
  • Problem solving skills

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Robert Bosch East Africa
Graduate Trainee – Local Sales Customer Service INTERN January 28, 2021 Nairobi Nairobi County KE KES